Freecharge customer care

Freecharge customer care

Freecharge is a leading digital payment platform in India, offering services such as mobile recharges, bill payments, and financial products. If you require assistance or have inquiries, Freecharge provides multiple customer support channels to address your needs.​

🤙0124 663 4800

 

Email Policy related queries

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📞 Freecharge Customer Support

Call Support

Account Blocking & Fraud Reporting: For immediate assistance regarding account blocking or to report suspicious activities, you can call Freecharge's 24/7 helpline at 0124 663 4800. 
Grievance Redressal Policy

Email Support

General Queries and Complaints: For general inquiries, feedback, or complaints, email Freecharge at care@freecharge.com. They aim to respond promptly to all customer emails.

Online Help Center

FAQs and Self-Service: Visit Freecharge's Help Center at https://support.freecharge.in/ for frequently asked questions and self-service options across various topics.

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Grievance Redressal Mechanism

If your concerns are not resolved through the primary customer support channels, Freecharge has a structured grievance redressal process

• Level 1: Contact customer support via phone or email as mentioned above.​

• Level 2: If unsatisfied with the resolution at Level 1, escalate the issue to the Grievance Officer.

Name: Nemash Simaria​

Phone: 9773840200​

Email: grievanceofficer@freecharge.com​

Working Hours: Monday to Friday, 9:30 AM to 6:30 PM (excluding bank holidays)​

Turnaround Time: 10 business days from the date of receipt

• ​Level 3: For issues unresolved at Level 2, escalate to the Nodal Officer

Name: Samarth Govila​

Phone: 9773974200​

Email: nodal.head@freecharge.com​

Working Hours: Monday to Friday, 9:30 AM to 6:30 PM (excluding bank holidays)​

Turnaround Time: 5 business days from the date of receipt

Postal Correspondence

For formal communication, you can write to Freecharge at:​

Freecharge Payment Technologies Private Limited DLF Cyber Green, 11th Floor, Tower-C DLF Cyber City, DLF Phase-3 Gurugram, Haryana-122002, India ​

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🔍 Identify Your Help Topics

Choose a category and we’ll find you the best solution

🔹 Help Topics

Category	Sub-Category / Related Topics
Payments & Wallets	Payment Related, Freecharge Wallet Related, Freecharge Balance, Inactive Wallets, Convenience Fee, Tokenization
Account Management	Account Limits, KYC, Minimum KYC+, Freecharge Pay Later, Freecharge Pay Later Full KYC, Account Related
Customer Support	Customer Support, Freecharge Internal Agents, General Queries, Getting Started
Banking & Finance	Express FD, Credit Score, Credit Card Bill Payment, Axis Bank Freecharge Plus Credit Card, Credit Line on Fixed Deposit
UPI & Transactions	UPI Global, UPI Lite, UPI ATM, Rupay Credit Card, Bharat QR Code, Online Payment
Loans & Subscriptions	Loan Repayments, Subscriptions, No Cost EMI, ENACH
Recharge & Bill Payments	Recharge Related, DTH Recharge, FASTag Recharge, LPG Cylinder Payments, Insurance Bill Payment
Rewards & Offers	Coupon Related, Scratch Card
Security & Compliance	Security, Financial Strength Score
Investment & Savings	Mutual Funds, Safe Gold, Goal Management